erek2 39 Platform Privacy Notice
This page describes what we collect when you use erek2 39 and how we keep that data protected. We at erek2 39 operate an online gaming and sportsbook platform available where local law permits. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place bets on football, live-dealer tables, or slot games, we collect information necessary to verify your identity, process your transactions, and comply with financial regulations.
Our privacy commitments are straightforward: we do not sell your personal data to third parties for marketing purposes, we encrypt sensitive information in transit and at rest, and we limit access to your data to staff and processors who need it to operate the platform. This notice explains our practices in plain language so you understand what happens to your information from the moment you register through your account closure.
What we collect and why
We collect your name, email address, phone number, and date of birth when you register on erek2 39. We use this information to create your account, send you transaction confirmations, and contact you if we detect suspicious activity. We also collect your residential address and government-issued ID (passport, national ID card, or driver's license) during account verification—this is a legal requirement under Indonesia's anti-money-laundering regulations and applies to all players regardless of deposit size.
When you deposit funds, we record the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date, and the transaction reference number. We retain this data to reconcile your account balance, detect fraud, and provide you with a transaction history. We do not store your full card number or e-wallet password—payment processors handle that encryption separately.
Our servers log your IP address, device type, browser version, and the games or markets you access. We use this data to troubleshoot technical issues, prevent account takeover, and understand which features are most used so we can improve the platform. We also collect information about your betting patterns and game preferences to personalise your experience and send you relevant notifications about new football tournaments or live-dealer tables.
How we protect your data
We encrypt all data in transit using TLS 1.2 or higher, meaning information sent between your device and our servers is scrambled and unreadable to third parties. Our databases are encrypted at rest, and access is restricted to authorised staff and automated systems. We conduct regular security audits and penetration tests to identify vulnerabilities before attackers can exploit them.
Our servers are located outside Indonesia, primarily in Singapore and Australia. This means your data may be processed in jurisdictions with different privacy laws than Indonesia. By using erek2 39, you consent to this cross-border transfer. We have data-processing agreements in place with our hosting providers to ensure they meet our security standards.
Third-party processors
We share your data with payment processors (the companies that operate mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment) only to the extent necessary to complete your deposit or withdrawal. We also share anonymised betting data with our game providers (software companies that supply football odds, live-dealer streams, and slot games) so they can monitor game performance and detect fraud. We do not share your personal data with marketing partners, data brokers, or advertisers.
If we are required by law to disclose your data—for example, if a court orders us to provide transaction records to a financial regulator—we will comply. We will notify you of such requests unless we are legally prohibited from doing so.
Your rights and our commitments
You have the right to request a copy of all personal data we hold about you. You may also request that we correct inaccurate information, delete data we no longer need, or restrict how we use your data. To exercise these rights, contact our support team via the contact details below. We will respond within 30 days.
We retain your data for as long as your account is active and for seven years after closure to comply with financial record-keeping laws. After that period, we delete or anonymise your information unless we are required by law to retain it longer.
Our services are available only where local law permits. We do not offer our platform in jurisdictions where online gaming is prohibited. Users are responsible for verifying that their access and use of erek2 39 comply with their own jurisdiction's laws.
If you have questions about this privacy notice or wish to exercise your data rights, contact us at [email protected] or through the live chat on the platform. We are based in Jakarta and operate support channels across Surabaya, Bandung, Medan, Semarang, and Yogyakarta during standard business hours.